Joshua Smith, Practice Administrator
Joshua Smith joined the Springfield Orthopaedic and Sports Medicine Institute leadership team in March 2015. He is a graduate of Capital University and has spent 14 in healthcare, including time in Gastroenterology and Pain Management. Joshua is a Professional Association of Health Care Office Management (PAHCOM) member and serves on a committee at the American Association of Orthopaedic Executives (AAOE).
He and his wife, Alyssa, have two children (Addalynn and Raelyn) and are active in church ministry.
Andrea Rickord, Billing Manager
Andrea has been with Springfield Orthopaedic and Sports Medicine Institute since 2006. She has been a member of the management team for 6 years. Her work history includes 20 years in the medical billing industry. In that time, she has filled roles including customer account specialist, financial counselor, billing specialist and now billing manager. She applies her vast knowledge of medical billing to solve difficult problems and provide efficient solutions. Her impeccable customer service skills help her to provide the best overall experience for everyone she interacts with on a daily basis. Andrea has proved herself to be an excellent addition to our management team.
Outside of the office she spends time with her husband, Scott and 2 children Ryan and Rebecca. She enjoys reading, traveling, and spending time with friends.
Front Office Manager
Lani Atkins, CCMS, CCS, CEHRS, Front Office Manager
Lani joined Springfield Orthopedic and Sports Medicine Institute in 2020 as the Front Office Manager and brings over 20 years of experience in the healthcare industry to the organization. She applies her experience and clinical knowledge to improve workflow efficiencies, processes, and patient experience. Lani enjoys her career in healthcare management and the opportunity to be able to make a difference in employee and patient lives.
Outside of the office Lani enjoys spending time with her two children Wesley and Chloe. She also enjoys being outside and spending time with her family and friends.